- Can I try it before subscribing?
- Yes — email hello@copilotbc.ca and we'll set your account up with a free trial, no card needed. And whether you subscribe or not, your data always stays exportable.
- Are there per-student or per-lesson charges?
- No. The instructor pays a flat subscription; students and lessons are unlimited.
- What happens if I cancel?
- You keep read-only dashboard and export access to your records for 90 days after a subscription lapses, plus a PIPA dossier JSON export for every student so you can take your data with you. We never delete retention-required records out from under you: signed student training records stay retained for the legally-required six years (MVAR Division 27). The 90 days refers only to continued dashboard access — not to destroying records you're legally obliged to keep.
- Can I deduct it on my taxes?
- Subscription costs for business software you use to deliver instruction are typically deductible business expenses in Canada. Talk to your accountant — we're not the IRS or CRA, just engineers.
- How does the School plan work?
- The School plan is tiered by instructor seats (the owner counts as one). Every seat gets the full Instructor feature set today. The admin tier — provisioned instructor accounts, a shared student pool with lesson dispatch, shared vehicles, and school-wide scheduling — is rolling out soon; talk to us if you want early access or need more seats than the listed tier.
- Can my students pay for lessons by card?
- Yes — that's coming with payments at launch. You connect your own bank account through Stripe, send a student a secure checkout link (or hand them your phone), and the lesson is marked paid automatically. The money goes to you; copilotBC never holds your funds. Cash and e-transfer always work too — there's a manual "mark paid" for those.
- What if ICBC changes the requirements?
- The mapping between BC regulations and what the app captures is documented in Compliance. We aim to update the templates when ICBC updates its published forms — included in your subscription — but can't guarantee they're current at any given moment, so always confirm against ICBC's latest before you rely on an export.
- Who handles payment information?
- Stripe processes all payments on a Stripe-hosted checkout page — your card details go straight to Stripe and never touch copilotBC's systems. copilotBC is the seller for subscriptions, so we handle invoices, refunds, and any applicable Canadian sales tax (added at checkout where required). See our Refund Policy.