Refund policy
Refund Policy
Last updated: August 15, 2026
This Refund Policy explains how refunds work for copilotBC subscriptions. It forms part of our Terms of Service. Please read it before you subscribe. copilotBC is the business name under which Shandria Caroline Kyla Slade, a sole proprietor located in British Columbia, Canada, carries on business.
All sales are final
copilotBC is a subscription service billed in advance. We do not offer refunds for fees that have already been paid — this includes unused time, partial billing periods, and any period after you stop using the Service. When you subscribe, you are paying for access to the Service for the upcoming billing period, whether or not you use it.
Try before you pay
Because we don't give refunds, we want you to be sure before you're charged. Where a free trial is offered, use it to evaluate copilotBC fully. If you have questions before subscribing, email [email protected] and we'll help.
Cancelling instead of refunding
You can cancel your subscription at any time from Settings. Cancelling stops future renewals. Your subscription stays active until the end of the period you've already paid for, so you keep access through to that date — you are simply not charged again. There is no read-only period afterwards: once the plan ends, signing in takes you to the plan page rather than the app. You can still take your records with you from that page, using a button that downloads a complete copy of everything on the account in one file. That is an export, not continued use of the app. Nothing is deleted, though. Records we are required to retain stay retained, and resubscribing restores your access to all of it. While your plan is running, the same one-file export sits on the Records page, alongside the per-student documents on each student's page.
Exceptions we will honour
Despite the "all sales are final" rule above, we will review a refund request in these situations:
- Duplicate or accidental charges — e.g. you were billed twice for the same period.
- A confirmed billing error on our side.
- A prolonged service outage that prevented you from using the Service for an extended period and was caused by us.
- Where a refund is required by applicable consumer-protection law — these rights cannot be waived and always apply.
Who processes payments — and who refunds them
copilotBC is the seller for subscriptions, and payments are processed on our behalf by Stripe on a Stripe-hosted checkout page — copilotBC never sees or stores your card number. Approved subscription refunds are issued by copilotBC back to your original payment method through Stripe. Refunds, when approved, typically take up to 5–10 business days to appear on your statement, depending on your bank or card provider.
Lesson payments (students paying for lessons)
If you paid for a driving lesson through a copilotBC payment link, that payment went to whoever sold you the lesson (via Stripe Connect) — not to copilotBC, which is never the seller and never holds the money. The seller is your instructor, or the driving school they teach for if they work for one; the name on the checkout page and on your card statement is the one to go by. Any refund of a lesson fee is between you and that seller, and they can refund the charge from their own Stripe account. Ask your instructor first either way: if a school took the payment, they will know who to pass it to. If you believe a lesson charge was fraudulent or a clear billing error and you can't resolve it, contact [email protected] and we'll help investigate.
How to request a refund
Email [email protected] within 14 days of the charge, with the email address on your account and the date and amount of the charge. We'll review eligible requests under the exceptions above and respond within 5 business days.
Contact
Questions about this policy: [email protected].