Terms of service

Terms of Service

Last updated: May 29, 2026

These Terms of Service ("Terms") are a binding agreement between you and copilotBC ("copilotBC", "we", "us", or "our") governing your access to and use of the copilotBC application, website, and related services (together, the "Service"). By creating an account, subscribing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

copilotBC is the business name under which Shandria Caroline Kyla Slade, a sole proprietor located in British Columbia, Canada, carries on business. References to "copilotBC", "we", "us", or "our" mean that sole proprietorship.

1. Who can use copilotBC

copilotBC is built for driving instructors operating in British Columbia, Canada. To use the Service you must be at least 19 years old, be legally able to enter into this agreement, and use the Service for your own professional instruction business. People you invite to view a report (students, parents, or guardians) may access only the specific records you share with them.

2. Your account

• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must provide accurate account information and keep it current.
• Notify us promptly at support@copilotbc.ca if you suspect unauthorized access.
• One account is for one instructor. Don't share a single account across multiple instructors.

3. Acceptable use

You agree that you will not:

• Enter personal information about a student without the consent required under BC's Personal Information Protection Act (PIPA). Your own intake and consent process must cover this.
• Use the Service for anything unlawful, fraudulent, abusive, or that infringes another person's rights.
• Attempt to break, probe, overload, reverse-engineer, or gain unauthorized access to the Service or its underlying systems.
• Resell, sublicense, or white-label the Service without our written permission.
• Upload malware or use the Service to transmit harmful code.

We may suspend or terminate accounts that violate these rules, with notice where practical.

4. Subscriptions, billing & payment processor

copilotBC is offered on a subscription basis at the prices shown on our Pricing page. Where a free trial is offered, you may evaluate the Service before any charge. Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled.

copilotBC is the seller (merchant of record) for all subscriptions. Payments are processed on our behalf by Stripe ("Stripe"), a third-party payment processor, on a Stripe-hosted checkout page — copilotBC never receives or stores your full card number. copilotBC issues your invoice/receipt and is responsible for collecting and remitting any applicable Canadian sales tax (such as GST/PST), which is shown at checkout where it applies.

• Prices are stated in the currency shown at checkout and may have tax added depending on your location.
• You authorize us (via Stripe) to charge your payment method for each renewal until you cancel.
• If a payment fails, we may retry the charge and may pause or downgrade your access until payment succeeds.
• We will give at least 30 days' notice before increasing the price of an active subscription; the new price applies on your next renewal after the notice period.

Lesson payments (instructor payouts). Separately from subscriptions, copilotBC offers an optional facility for an instructor's students to pay for driving lessons by card. These payments are processed by Stripe through Stripe Connect: each payment is made directly to the instructor's own Stripe account (less Stripe's processing fee and any platform fee we disclose) — copilotBC never holds or receives the funds. For lesson payments, the instructor — not copilotBC — is the provider, seller, and merchant of record of the driving-lesson service, including refunds and any applicable tax; copilotBC only facilitates the payment. Instructors who use this facility must accept Stripe's Connected Account Agreement and are responsible for their own tax obligations on lesson income.

5. Cancellation & refunds

You can cancel your subscription at any time from Settings. When you cancel, your subscription remains active until the end of the period you've already paid for, and it will not renew after that.

copilotBC does not offer refunds for fees already paid, including for partial billing periods, unused time, or periods after you stop using the Service. The full details are set out in our Refund Policy. Nothing in this section limits any non-waivable rights you may have under applicable consumer-protection law. Refunds of lesson payments made to an instructor through Stripe Connect are between you and your instructor — see the Refund Policy for how to raise one.

6. Your data & ownership

The student records, lesson notes, reports, and other content you enter ("Your Data") belong to you. You grant us a limited licence to host, process, and display Your Data solely to operate the Service for you. You can export everything at any time from Settings. We handle Your Data as described in our Privacy Policy.

The Service itself — the software, design, branding, and templates — belongs to copilotBC and is protected by intellectual-property law. We grant you a personal, non-exclusive, non-transferable right to use it while your subscription is active.

7. ICBC alignment — important

copilotBC's checklists, readiness scores, and reports are designed to align with ICBC's published assessment criteria and BC's Graduated Licensing Program. They are not official ICBC documents, are not endorsed by or affiliated with ICBC, and do not substitute for an ICBC examiner's assessment or any official record ICBC requires. A copilotBC readiness score is a teaching aid and an instructor's professional judgment — not a prediction or guarantee of a road-test result. You are responsible for meeting your own regulatory record-keeping obligations.

8. Availability

We work to keep the Service running reliably, with a target of 99.5% monthly uptime, and copilotBC is designed to keep working offline and sync when you reconnect. Even so, the Service is provided on an "as available" basis and we may need to perform maintenance, which we'll try to schedule and announce in advance where practical.

9. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every regulatory requirement applicable to your business.

10. Limitation of liability

To the fullest extent permitted by British Columbia law, copilotBC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or losses arising from events outside our reasonable control, the outcome of any lesson or road test, or your reliance on the Service to meet a regulatory obligation. Our total aggregate liability for any claim relating to the Service is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim.

11. Indemnity

You agree to indemnify and hold copilotBC harmless from claims, losses, and reasonable legal costs arising out of your use of the Service in breach of these Terms or in violation of applicable law, including any failure to obtain the consents required to process student personal information.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that creates legal risk or harms others. On termination you may export Your Data for a reasonable period; after that, data is handled per our Privacy Policy and any record-retention period described there.

13. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we'll update the "Last updated" date and, where appropriate, notify you in the app or by email. Continuing to use the Service after a change takes effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The courts located in British Columbia have jurisdiction over any dispute, subject to any non-waivable rights you have under local consumer law.

15. Contact

Questions about these Terms: legal@copilotbc.ca.
Billing and invoice questions: billing@copilotbc.ca.